Frequently asked questions
Can I order just one shirt?
Yes. We print from a single unit up to large runs — there is no minimum order. For large quantities, contact us for a quote.
How do I design a custom product?
Each product page has an editor: pick a product, size and colour, add text/image/logo and build the design. You can also just send us an idea and we will prepare a mockup.
What is a group order?
For a class, team or group you can open a group order: each participant chooses a size and pays their share through a personal link, and you can see who has paid — without collecting money and spreadsheets by hand.
What files should I upload?
A high-quality file is best — a good-resolution PNG/JPG or a vector (for a logo). If something is not suitable for printing, we will let you know before production.
How do I know which size to order?
Every product page has a size chart. You can measure a shirt that fits you well and compare; if in doubt, write to us and we will help.
How long until I get my order?
Standard orders ship within a few business days; custom orders may take a little longer. The clock starts when payment is confirmed, and for a custom product, when the mockup is approved.
Is self-pickup available?
Yes, when the option is available for your order. When it is ready, we will send you the pickup details in Be’er Sheva.
What payment methods are there?
You pay with the methods shown on the checkout page. For special orders / large quantities, payment can be arranged with us.
Are there extra costs beyond the price on the site?
The price on the site is the final price for your selections. For special requests (complex graphics, special embroidery, oversized printing) we will let you know in advance.
Can I cancel or return?
Custom-made products usually cannot be cancelled once production has started, as permitted by law. If a product arrives faulty or does not match the approved mockup, contact us with photos and we will resolve it fairly.
How do I get in touch?
Fastest is WhatsApp at 050-733-17-30, or via the contact page and by email at arena.eq.ltd@gmail.com.